Expertise

My passion is in transforming a brand’s relationship with its customers and driving strategic business value through optimized marketing, mobile app, digital product design, and customer experiences.

Throughout my career, I have established, structured user-centric product design and marketing processes and successfully built and managed user experience design, digital product, marketing, mobile app, and eCommerce teams from start-ups to enterprise organizations. I have proven success by focusing on managing cross-functional collaboration and defining the clarity of the product vision to manage the customer journey across the primary organizational roles; brand, marketing, sales, finance, engineering, training and operations.

During my career in marketing, digital products, UX design, mobile apps and eCommerce I have developed significant expertise in many areas.

Marketing

  • Analytics
  • Business development
  • Business to consumer marketing
  • Business to business marketing
  • Competitive analysis
  • Customer experience management
  • Customer experience analytics
  • Customer journey mapping
  • Digital marketing
  • Email marketing
  • Geotargeting
  • Growth marketing
  • Persona design and development
  • Product marketing
  • Search engine marketing
  • Search engine optimization
  • SMS/text marketing
  • Social media marketing

Digital Products

  • Agile product development management
  • Augmented and virtual reality
  • Digital strategy development
  • Digital product design
  • Digital roadmap development and management
  • Digital product event based analytics
  • Internet of Things products
  • Location beacons
  • Personalization
  • Persona design and development
  • SaaS design, development and management
  • Voice-based apps
  • Workforce enablement

UX Design

  • Digital behavior analytics
  • Persona design and development
  • Mobile app UX design
  • Point of sales UX design
  • Web UX design
  • User research
  • User testing
  • User experience design management
  • User interface design management
  • Voice-based UX design

Mobile Apps

  • Digital behavior analytics
  • Persona design and development
  • Mobile app UX design
  • Point of sales UX design
  • Web UX design
  • A/B testing
  • Android mobile app strategy design, development and management
  • Deep linking
  • iOS mobile application strategy, design, development and management
  • Mobile app event based analytics
  • Persona design and development
  • Phased releases and feature flags

eCommerce

  • A/B testing
  • Agile development management
  • Business to consumer products and services
  • Business to business products and services
  • Localization
  • Mobile app eCommerce strategy, experience design, development and management
  • Personalization
  • Phased releases and feature flags
  • Web-based eCommerce strategy, experience design, development and management