Jim Cook

Digital Experience
Architect

Jim Cook

I'm a digital experience architect with over 20 years of leadership developing and managing digital marketing, digital products, UX design, mobile apps, and eCommerce, executing and continuously optimizing customer experiences.

I have an extensive level of experience in establishing and managing collaboration across the entire customer journey. Successful execution is achieved when the product design, brand, and marketing, is aligned with the key business objectives and balanced with a user-centric experience that frictionlessly meets the customer's goals. I focus on the clarity of the product vision to manage the customer journey across the primary organizational roles; brand, marketing, finance, engineering, sales, and operations.


Timeline

This timeline chronicles the history and milestones of my digital strategy career.

Today

Today Indicator

The VOID | Digital Product Roadmap

2020

The VOID | Digital Marketing

2020

The VOID | KPI-Driven Customer Journey

2019

Credit One Bank | UX Design

2018

Credit One Bank | Digital Transformation of the Customer Experience

2018

Credit One Bank | Mobile Banking App

2017

Mission Data | Digital Transformation

2014

Mission Data | Digital Products & Mobile Apps

2012

ThoughtLava | Digital Persona & Personalization SaaS

2008

ThoughtLava | Digital Music Marketing Strategy

2004

Insight | eCommerce Strategy & Management

2003

Direct Alliance | TTEC | Digital Customer Experience & eCommerce

2001

General Electric | Digital Analytics & Customer Experience

2000

Sprint | T-Mobile | Digital Customer Experience

1999

Sprint | T-Mobile | Digital Product Strategy

1998

Bandag | Bridgestone | Digital Product Strategy

1994
Beginning of timeline

Media & Communications

I have published articles, been interviewed as a digital thought leader, and quoted by industry clients.

Medium Magazine Logo Emerging Technologies Transforming CX: Voice-user Interfaces Yeager Marketing Podcast Top 3 Emerging Technologies for Digital Marketers Yeager Marketing PR Newswire Logo Xola Partners With Reserve With Google